A dedication to complete customer satisfaction is our top priority. Here's what our customers have to say:
Adrian B., the gentlemen from Excel that unclogged our main sewer line, was very courteous and went above and beyond to explain the problem, answer my questions and complete the work in a timely and efficient manner. Adrian B. also cleaned the area in which he worked very nicely and more than I expected. I felt well pleased with the work that was done and very glad to see that Excel donates a percentage of their revenue to St. Jude's Research Hospital. I highly recommend this company.
They work very hard to do a good job yet keep the costs down. My repairman spent most of the day, but he repiped one bathroom sink and the kitchen double sink, which were never installed properly. Now both drain well and I am very pleased. They are honest and fair in their estimates.
Very quick response!
The expertise and customer experience having Excel replace my faulty water heater was excellent. They came out and completed the work the same day I called. I highly recommend Excel to friends and family as a company to do business with.
Carlos arrived and did an excellent job! He was courteous
We called Excel Plumbing to get a quote to install an outside clean-out for our sewer line. They were a 3rd estimate, and by far the most reasonably priced and courteous of the companies we contacted. They even scheduled the work to be done the next day! Alex and his crew were quick and efficient, even found another problem that needed to be fixed, and performed the work the same day.
Excel Plumbing earned my five-star rating after they quickly replied to my request for service. I am confident that their quick reply is an example of their high-quality plumbing work. Unfortunately, my girlfriend's brother-in-law is fixing our plumbing problem. I expect you will be happy you hired Excel Plumbing.
The customer service person took great care of my emergency plumbing problem! She got the plumber to come out the same day, and replace my leaking toilet for almost half the cost of another company! Wow! I'm impressed and very happy I found a great, honest plumbing company! I very highly recommend Excel Plumbing in Wheeling!
Well, I believe this is my second review of Excel. Had an exterior sewer pipe collapse on Christmas Eve with 25 people at my home. Excel was able to fix the problem temporarily that evening. A few days later Uri came out, explained the problem (after viewing it with a camera...cheap, faulty plastic connection used - had work done 10 plus years ago by another plumber - which connected my PVC pipe to the original clay pipe close to the street), and gave me a quote. I had already talked to a few of my friends and knew the quote was reasonable. Having used Excel several times in the past (both at my home and my dad's home), I knew they would do a good job. His team came out the next day (permits and utility markings were done early that morning), and Alexander and his pleasant team replaced the collapsed sewer line....very relieved!! I would not hesitate to use them. Thank you!
My family moved into BG over a year ago and as any new homeowner would have, had to call the plumber. The first time I had no idea who to call so I checked the internet. When I saw that Excel was nearby and that they offered a discount for Veterans I got them on the phone immediately. I called at 9 am and the person on the phone let me know that although the staff was fully scheduled they would send someone out that day. By noon I got the call that Carlos was already enroute and his ETA was twenty minutes out. Carlos came by with shoe covers and I explained the issue. After some diagnostics he let me know my options. He and I spoke about what would be the best way to handle the situation and we agreed on a plan that was priced right. Then he got to work. Carlos got the job done and answered all of the questions I had about the job. Great job Carlos and Excel thanks for the prompt service.
I had two experiences and they were both great. I got an estimate for a spigot which I approved. The plumber found a lot of things obstructing the direct path outside for the pipes. It took him a while longer than expected but he got the job done and he didn't increase his estimate even though it turned out to be much more challenging. Very happy with the work and effort put into completing the job.
Quick response company. This company has helped me so many times already! Two times I had a few emergencies. They were able to be at my house & resolve my emergence issues. They also referred me to a good remediation company.
Excellent experience. I submitted a request for an estimate and received a call making an appointment for the same day. Excel called back asking if the tech could come over earlier which was just fine. A photo of the tech was sent to be prior to his arrival. Once on site, I got the quote for a replacement toilet and the work was completed within a couple hours at a very reasonable price. The tech, Luke, was very polite, clean and neat. I highly recommend Excel for their customer service, concern for the safety of the consumer and their tech, and for their attention to detail. Great job!
Excel Plumbing installed a faucet and garbage disposer in our kitchen sink in 2015. Somehow the plumber had gotten a very top of the line faucet at closeout for a modest price. It had a very long neck and a pull-down nozzle. It's now 2019 and my wife and I have managed to destroy the faucet which is gushing water into the area below the sink. We called Excel, who had a record of their service and sent Carlos to install a new faucet. Carlos came promptly and showed us a variety of faucets that fit our budget. A faucet like ours was now well outside our budget. When Carlos returned with a faucet we could afford it didn't look as good as the broken faucet it was replacing and was not a pull-down. Carlos noticed our disappointment and left to try and find a faucet more like the one he was replacing. He returned with a faucet just like ours and said he'd install it for just a little more than the least expensive one. He quickly and efficiently installed the faucet, which makes us comfortable as it replicates the one we are used to using. Workers very often take advantage of elderly people. Carlos spent extra time and effort and probably absorbed some of the cost to leave us happy with a replacement faucet we liked and could afford.
In addition to the Buffalo Grove metro area we offer Plumbing services for the following communities: Schaumburg, Elgin, Des Plaines, Arlington Heights, Evanston and more.