Excel Plumbing installed a faucet and garbage disposer in our kitchen sink in 2015. Somehow the plumber had gotten a very top of the line faucet at closeout for a modest price. It had a very long neck and a pull-down nozzle. It's now 2019 and my wife and I have managed to destroy the faucet which is gushing water into the area below the sink. We called Excel, who had a record of their service and sent Carlos to install a new faucet. Carlos came promptly and showed us a variety of faucets that fit our budget. A faucet like ours was now well outside our budget. When Carlos returned with a faucet we could afford it didn't look as good as the broken faucet it was replacing and was not a pull-down. Carlos noticed our disappointment and left to try and find a faucet more like the one he was replacing. He returned with a faucet just like ours and said he'd install it for just a little more than the least expensive one. He quickly and efficiently installed the faucet, which makes us comfortable as it replicates the one we are used to using. Workers very often take advantage of elderly people. Carlos spent extra time and effort and probably absorbed some of the cost to leave us happy with a replacement faucet we liked and could afford.